Frequently Asked Questions
Shopping at Higher Love
1How old do I need to be to shop at Higher Love?
Sorry! All customers must be at least 21 or the holder of a medical card.
2Do you have an ATM on-site?
Yes, each of our locations have a safe and secure ATM located onsite, inside our building.
3What do I need to bring to shop at Higher Love?
Please bring a state issued form of identification, i.e, Drivers License, Passport, etc.
4Do you offer delivery?
While we do not offer delivery at this time, we encourage you to take advantage of our online ordering system. You can utilize it for easy in-store or curbside pickup.
5Do you accept debit / ATM cards?
We do accept debit/ATM cards through a cashless ATM. Fees may apply.
6Is there a limit to the amount of cannabis that I can purchase?
There is a 2.5oz limit per transaction, in which only 15g can be of concentrate, and unlimited transactions per day
7What is the tax rate on cannabis?
The Marijuana Excise tax is 10% and the Michigan Sales tax is 6%.
8How do I see the latest deals & promotions?
The best way to find up-to-date information on our current deals & promotions is to visit one of our store menu pages by selecting your store in the "Order Now" tab of our website menu.
9Are your stores recreational, medical, or both?
Our Crystal Falls location offers both recreational and medical sales, all other locations are only recreational.
10Will the current promotion apply to my order if I do not pick it up today?
Any order picked up following the expiration of a promotion will be at regular price.
Loyalty (Kind Buds Club)
1Who can join the Kind Buds Club?
Anyone who's a fan of Higher Love and is 21 years or older.
2How do I join the Kind Buds Club?
Easy! Head over to our "Get Rewards" page to sign up in a flash!
3Do I still need to pay tax on purchases made with points?
Yes, unfortunately you will still need to pay the sales tax for orders placed using loyalty points.
4Can I redeem points online and in-store?
You can both earn and redeem points.
5How soon do I need to pick up my online order to redeem points?
Any points redeemed while placing an online order will be forfeited if the order is not picked up within 24 hours.
6Who do I contact if I experience an issue with my points or wallet?
If you have any issues with your loyalty points, rewards, or wallet, you can fill out the contact form on our site or call your local Higher Love store.
Ironwood Curbside Express
1When does Curbside Express in Ironwood open?
This new offering will be opening July 1, 2024.
2What hours is Ironwood Curbside Express available?
All week long, 9a.m.-9:30p.m.
3How do I place an Express Order?
If you'd like to order ahead for pickup at our Express annex, simply select the "Ironwood Express" option from our website navigation and place your order on the e-commerce menu.
4Where do I park for Higher Love Express?
Please refer to the map below for parking and traffic flow guidance.
5Can I shop in person at the Ironwood Express annex?
Although we encourage you to order via curbside pickup, you will still be able to order inside at the sales counter.
6Why is there a different menu for Higher Love Express?
The offerings with Express are for those who know what they want and are in a hurry. Therefore, we offer a condensed menu without our deli style flower to speed up order times and save customers time.
7Can I still order ahead online from the main Ironwood building?
Going forward, the menu for the main building will become read-only. So you can still browse the wide range of products available at the store, but you will need to place your order in person.
8Why would I shop at Express instead of the main building?
This express layout will reduce wait times and streamline the ordering process. This offers a great option for those who know which products they want and simply wish to grab & go.
